Frequently Asked Questions (FAQ)
1. When will my order be processed?
Orders are processed within 1 To 2 business days (Monday to Friday, excluding holidays). Orders placed after 11:00 PM will be processed the next business day.
2. How long does shipping take?
After your order is processed, shipping typically takes between 5 to 8 business days. Please note that shipping times may vary based on your location and external factors such as weather delays.
3. Do you offer free shipping?
Yes! We are pleased to offer FREE shipping on all orders, with no minimum purchase required.
4. Where do you ship to?
Currently, we only ship within United Kingdom
5. How can I track my order?
Once your order ships, you will receive a confirmation email that includes tracking information.
6. What is your return policy?
We accept returns within 30 days of the delivery date for both defective and non-defective products. Items must be returned in new, unused condition with original packaging and materials.
7. How do I initiate a return?
To start a return, please email us at contact@roweandbeck.com with your order number and reason for return. We’ll provide detailed instructions for mailing your item back.
8. Who covers the cost of return shipping?
Customers are responsible for return shipping costs. We can provide a return label upon request, and the cost will be deducted from your refund.
9. Are there any restocking fees?
No, we do not charge any restocking fees.
10. Can I exchange an item?
Yes! Exchanges for new, unused items are accepted within the same 30-day window. Please contact us at contact@roweandbeck.com with your order number and exchange request.
11. How long does it take to receive a refund?
Once we receive and inspect your return, your refund will be processed within 7 business days to your original payment method.
12. What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, and other secure payment gateways available at checkout.
13. In which currency are prices listed?
All prices are listed in British Pounds (GBP). If you're shopping from outside the United Kingdom, your payment provider may apply conversion or international transaction fees.
14. When is payment processed?
Payment is processed immediately upon checkout. After a successful transaction, you will receive an order confirmation email.
15. Are taxes included in the price?
Yes, all applicable taxes (including VAT) are included in the final purchase price unless otherwise stated. Customers are responsible for any customs duties or tariffs for international orders.
16. Can I cancel my order?
Orders can only be canceled before they are shipped. Please contact us immediately at contact@roweandbeck.com if you need to cancel. Once shipped, cancellations are no longer possible, but you can return the item following our return policy.
17. How do you prevent fraudulent transactions?
To protect against fraud, we may request additional identification verification and reserve the right to decline any order at our discretion.